Contact Bulin 47 AI

Choose the issue category

• Photo upload: file selection, validation, or upload errors.
• Video generation: queued, generating, failed, or incomplete tasks.
• Video result: playback, output, or unexpected visual issues.
• Download: a completed result that cannot be downloaded.
• Payment or refund: checkout, duplicate payment, credits, or refund eligibility.
• Privacy or safety: data requests or potentially prohibited content.

Information to prepare

Include the email address associated with your account, a concise description, and the approximate time the issue occurred. For a video issue, copy the task number shown in My Videos. For a payment issue, include the order or receipt reference and purchase date. Add a screenshot only when it helps explain the problem.

Protect sensitive information

Never send a password, sign-in credential, full payment-card number, or card security code. Support will not ask for this information.

Refund and failed-task requests

Check whether a failed task shows a returned credit in My Videos and review the Refund Policy. A failed task and a completed video whose appearance did not meet expectations are handled differently. Keep the task number and order reference available.

Response time

Requests are reviewed in the order received. Safety, privacy, payment, and unauthorized-access reports receive priority.