Refund Policy

1. One-time credit purchases

Credit packs are one-time purchases and do not renew automatically. The price, currency, and number of credits are displayed before payment. Credits have no cash value and cannot be transferred or resold.

2. Refunds for unused credit packs

You can request a refund within 7 days of purchase when none of the credits from that pack have been used. Once any credit from a pack has been reserved or used for a generation, the pack is not eligible for a payment refund, except where required by law.

3. Failed generations

When a generation fails, is rejected, is cancelled, or times out before completion, the reserved credits are returned automatically when the task receives that final status. A credit return restores account credits; it is not a refund to the original payment method.

4. Completed generations

Completed AI generations are final and use the displayed credits. AI results vary, so personal dissatisfaction, likeness differences, clothing changes, hand or face artifacts, background changes, or a preference for another result do not qualify for a credit return or payment refund.

If a completed file cannot be opened or downloaded, report the task through the Contact page before starting another generation. We review the task record and provide the appropriate credit correction when a delivery failure is confirmed.

5. Duplicate, incorrect, or unauthorized charges

Report duplicate, incorrect, or unauthorized charges promptly. Include the account email, order reference, purchase date, and charged amount. A verified duplicate, incorrect, or unauthorized charge qualifies for a full refund to the original payment method. Never send a full card number or card security code.

6. How to request a refund

Follow the instructions on the Contact page and identify the request as “Payment or refund.” Include the account email, order reference, purchase date, amount, and reason for the request. We verify account ownership and purchase status before approving a refund.

7. Refund processing

Approved payment refunds are returned to the original payment method. The bank or payment institution controls when the refunded amount appears on your statement. Credits associated with an approved payment refund are removed from the account.

8. Abuse and statutory rights

We reject fraudulent refund requests, chargeback abuse, account manipulation, prohibited NSFW content, or violations of the Content Policy. Nothing in this Policy limits refund or cancellation rights that cannot be waived under applicable law.